Refund and Returns Policy

2. We want you to feel confident shopping with us. If there is any issue with your order, we are here to help.
2. 1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
– The item is unused, unworn, and in its original packaging
– A request is submitted within 7 days of receiving the order
– The item is not part of our non‑returnable categories (see below)
2. 2. Non‑Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
– Hair accessories
– Earrings
– Beauty tools
– Any item marked as “Final Sale” or ” Discounted”
2. 3. Incorrect / Defective Items
If you received a defective or incorrect item:
– Contact us within 48 hours of delivery
– Provide your order number and clear photos of the issue
– We will arrange a replacement or refund after verification
2. 4. Refund Method
Approved refunds will be issued to the original payment method.
Processing time may vary depending on your bank or payment provider.
2. 5. Return Shipping
– Customers are responsible for return shipping costs unless the item is defective or incorrect
– We recommend using a trackable shipping service
2. 6. Order Cancellation
Orders can be cancelled before shipment. Once shipped, cancellation is no longer possible.